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Apple must be joking.
That’s how I felt again and again as I jumped through hoop after ridiculous hoop to replace the battery in my iPhone Mini. Part of that was the repair process — mostly, it was how difficult Apple makes it to even get there.
Last month, Apple launched its Self-Service Repair program, letting US customers fix broken screens, batteries, and cameras on the latest iPhones using Apple’s own parts and tools for the first time ever. I couldn’t wait. I’d never successfully repaired a phone — and my wife has never let me live down the one time I broke her Samsung Galaxy while using a hair dryer to replace the screen. This time, armed with an official repair manual and genuine parts, I’d make it right.
That Apple would even let me buy those parts, much less read its manuals and rent its tools, is a major change of pace for the company. For years, Apple has been lobbying to suppress right-to-repair policies around the country, with the company accused of doing everything it can to keep customers from repairing their own phones. It’s easy to see this as a huge moment for DIY advocates. But having tried the repair process, I actually can’t recommend it at all — and I have a sneaking suspicion that Apple likes it that way.
The thing you should understand about Apple’s home repair process is that it’s a far cry from traditional DIY if you opt for the kit — which I did, once I saw the repair manual only contains instructions for Apple’s own tools. (You can just buy a battery if you want.)
I expected Apple would send me a small box of screwdrivers, spudgers, and pliers; I own a mini iPhone, after all. Instead, I found two giant Pelican cases — 79 pounds of tools — on my front porch. I couldn’t believe just how big and heavy they were considering Apple’s paying to ship them both ways.
I lugged those cases onto a BART train to San Francisco and dragged them down the streets to our office. Then, I set everything out on a table and got started.
Step one of opening an iPhone is, basically, using a hefty machine to suck the screen off the top. Here, I wasn’t microwaving a jelly-filled sock to loosen the Apple goop holding my screen down! Apple lets you rent an industrial-grade heat station that looks like a piece of lab equipment, right down to the big red safety dial you twist to release the emergency-off button and the suction-cup-tipped mechanical lifting arm. It looks pretty cool.
I slip my phone in a perfectly sized “heating pocket” that clamps a ring of copper around the iPhone’s band to evenly distribute the heat and melt the seal around the screen, realize in horror that I’ve invited the “Hot Pockets!” jingle to live in my head rent-free, then spin a dial to raise the arm that separates the iPhone’s screen from its body.
Or, that’s how it’s supposed to work, anyhow. The heating machine threw an error code partway through my first attempt, and Apple’s manual didn’t explain what to do if that happens after you’ve stuck your phone inside. So I wound up heating it twice in a row. And yet, that still wasn’t quite enough for my screen to “immediately” pop up when the suction cup arm began to lift the glass. The manual did cover that situation, making me spin a second hidden knob to put more pressure on the suction cup, but I started freaking out when I saw what looked like cracks spider across the screen. (It turned out it was just suction cup residue.)
Once the screen was loose, I cut through the softened glue holding it to the iPhone’s frame with Apple’s single tiny adhesive cutter, which also gave me a little trouble. The blade got caught when I wedged it under the corners of the screen, and I had to yank it out without accidentally sending my phone clattering to the ground. The kit comes with a perfect-fit tray to hold your phone steady and extra suction cups to hold the screen without stretching the fragile ribbon cables but nothing to hold the tray itself.
Apple also provides a set of fancy torque drivers to make sure you don’t screw down the phone’s tiny screws too tightly, but it’s a bit of a chore. I must have dropped Apple’s incredibly tiny fasteners a dozen times while removing the slivers of metal that hold the screen’s ribbon cables in place, as well as the bottom speaker that Apple makes you yank to get at the battery. Presumably just to make it more difficult to repair, Apple requires three different screwdriver bits just to remove the screen, and none of Apple’s bits are magnetized to keep the screws from slipping.
At this point, there was still a bunch of goopy adhesive around the sides of my iPhone’s frame. While instructions suggest it’ll just peel off in a few big pieces if you pull with tweezers (which didn’t come in the box), I gave up after 10 minutes of picking away at tiny fuzzy blobs of glue. I was just going to be adding more adhesive anyway, after all. Later, I discovered this was not my best idea.
When it finally lay open on the table, I couldn’t help but gawk in wonder at my iPhone 13 Mini’s precisely packed guts, and I realized I was having fun! Slicing open my phone was a thrill. But a lot of that thrill came from not knowing whether my phone would survive surgery — Apple tools or no.
From there, it was time to swap out the battery. Once I finished cursing at the far too easy to tear tabs that held in the original lithium pack, I used Apple’s fancy battery press with a rolling arm to seat — but not squish — the new battery down. But I could have done that with my fingertips; I’d have much rather had a tool to properly align the battery, which I had to yank and reposition after plopping it down a millimeter too far south, or a tool to test whether you’ve properly reseated the battery and display connectors. But I’ll get to that.
Next, the instructions had me apply an actually helpful precut adhesive sheet designed to stick my screen back to the frame, which was easy to slot into exactly the right place and press down with my fingers. Then came a huge spring-loaded press (with a veritable slot machine of an arm) to close the phone once more. But even with the press, my screen wasn’t perfectly flush with the frame afterwards, perhaps due to the extra glue I didn’t manage to remove.
With my phone closed up again, I held down the power button. Nothing. No bright white Apple logo — no response at all. For one horrible moment, I realized Apple gave me no way to test whether the battery and display connectors were actually seated (they probably weren’t) and had me close up the phone anyhow.
Then, a forlorn hope: maybe the replacement battery shipped empty? I scrambled around the office for a Lightning cable, and… my iPhone 13 Mini finally lit up.
But I wasn’t done yet. The single most frustrating part of this process, after using Apple’s genuine parts and Apple’s genuine tools, was that my iPhone didn’t recognize the genuine battery as genuine. “Unknown Part,” flashed a warning. Apparently, that’s the case for almost all of these parts: you’re expected to dial up Apple’s third-party logistics company after the repair so they can validate the part for you. That’s a process that involves having an entirely separate computer and a Wi-Fi connection since you have to reboot your iPhone into diagnostics mode and give the company remote control. Which, of course, defeats a bunch of the reasons you’d repair your own device at home!
And, if I’m telling you the truth, the second most frustrating part didn’t occur during the repair either. If it were just me, I’d have aborted the entire process before Apple ever shipped 79 pounds of equipment to my home.
It would be an understatement to say that Apple has a history of resisting right-to-repair efforts. Before the iPhone, replacing a battery was typically as easy as inserting a thumbnail to pop off your phone’s back cover; afterwards, phones largely became tricky to even open without specialized tools, which arguably pushed customers to replace their perfectly good devices when they might have only needed a new screen or battery. Also see: batterygate.
In recent years, the company has actively lobbied against right-to-repair legislation in at least 20 states, sneakily pushing California, as one example, to postpone its bill. (The bill died in committee again this very week.) Apple cracked down on unauthorized repairs by throwing warnings or even disabling features if you repair phones with non-“genuine” parts, though it walked some of that back after an outcry. And it put together a contract for indie repair shops that was reportedly so invasive, many refused to sign it.
So, it didn’t surprise me when Apple’s press release about the program warned “the vast majority of customers” away from their own repairs, or when I needed to enter my phone’s IMEI to prove I owned my phone, or how I had to enter a six-digit code to prove I read the repair manual, which not only suggests you need three pages worth of tools but also a jar of sand in case your battery catches fire — one of many not strictly necessary items that don’t come with the kit. Apple also only includes instructions on how to use its own special tools for repairs, so you’re on your own if you want to try a more low-key or inexpensive DIY approach.
Yeah, none of that surprised me. What surprised me was the price tag.
- $69 for a new battery — the same price the Apple Store charges for a battery replacement, except here I get to do all the work and assume all the risk.
- $49 to rent Apple’s tools for a week, more than wiping out any refund I might get for returning the old used part.
- A $1,200 credit card hold for the toolkit, which I would forfeit if the tools weren’t returned within seven days of delivery.
Let’s be clear: this is a ridiculous amount of risk for the average person who just wants to put a new battery in their phone. And it’s frankly weird for Apple to insist on you covering the full value of the tools. “It’s not like when you rent a car they make you put down $20,000 as a safety deposit,” my colleague Mitchell Clark points out.
I should also mention the Pelican cases landed at my door two days before the battery arrived, so I only had five days to do the job before that $1,200 deadline.
The more I think about it, the more I realize Apple’s Self-Service Repair program is the perfect way to make it look like the company supports right-to-repair policies without actually encouraging them at all. Apple can say it’s giving consumers access to everything, even the same tools its technicians use, while scaring them away with high prices, complexity, and the risk of losing a $1,200 deposit. This way, Apple gets credit for walking you through an 80-page repair, instead of building phones where — say — you don’t need to remove the phone’s most delicate components and two different types of security screws just to replace a battery.
To me, those giant Pelican cases are the proof. It would cost Apple a fortune to ship 79 pounds of equipment to individual homes all over the country, even with corporate discounts. The Verge is obviously far, far smaller than Apple, but it would cost us upwards of $200 just to return those cases to their sender. Yet Apple offers free shipping both directions with your $49 rental, plus a dedicated support team to validate your parts and facilitate returns. (Though, apparently, it doesn’t do the latter anywhere near its Silicon Valley HQ: when I took the support team up on its offer of picking up my battery, they told me they didn’t have a driver within 250 miles of my location, and I should just drop it off at the nearest Home Depot.)
I don’t think Apple expects anyone to seriously take it up on the offer of self-service repair kits. It stacked the deck in favor of taking your phone to an Apple Store, where it can tempt you to buy something new instead. The real victory will come months or years down the road, though. That’s when Apple can tell legislators it tried to give right-to-repair advocates what they wanted — but that consumers overwhelmingly decided Apple knows best.
If your 13-inch MacBook Pro (non Touch Bar) has an eligible serial number, Apple will replace the battery, free of charge. This program does not affect 13-inch MacBook Pro with Touch Bar or older 13-inch MacBook Pro models.
AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months. Each incident is subject to the service fees listed below, plus applicable tax. In addition, you'll get Express Replacement Service4 and 24/7 priority access to Apple experts by chat or phone.
If your iPhone is covered by warranty, AppleCare+ or consumer law, we'll replace your battery at no charge.
Apple estimates an average lifespan of three years for their iPhones, but many people see a decline in performance around the two-year mark.
If you buy something from a Verge link, Vox Media may earn a commission. See our ethics statement. Apple must be joking.That’s how I felt again and again as I jumped through hoop after ridiculous hoop to replace the battery in my iPhone Mini. Part of that was the repair process — mostly, it was how...
Part of that was the repair process — mostly, it was how difficult Apple makes it to even get there.. Last month, Apple launched its Self-Service Repair program, letting US customers fix broken screens, batteries, and cameras on the latest iPhones using Apple’s own parts and tools for the first time ever.. This time, armed with an official repair manual and genuine parts, I’d make it right.. Photo by Sean Hollister / The Verge That Apple would even let me buy those parts, much less read its manuals and rent its tools, is a major change of pace for the company.. The thing you should understand about Apple’s home repair process is that it’s a far cry from traditional DIY if you opt for the kit — which I did, once I saw the repair manual only contains instructions for Apple’s own tools.. (You can just buy a battery if you want.). Still by Thomas Blythe / The Verge (Video) Nothing Phone (1) Review - ACTUALLY Better than iPhone?. Once the screen was loose, I cut through the softened glue holding it to the iPhone’s frame with Apple’s single tiny adhesive cutter, which also gave me a little trouble.. Then came a huge spring-loaded press (with a veritable slot machine of an arm) to close the phone once more.. Apparently, that’s the case for almost all of these parts: you’re expected to dial up Apple’s third-party logistics company after the repair so they can validate the part for you.. If it were just me, I’d have aborted the entire process before Apple ever shipped 79 pounds of equipment to my home.. $69 for a new battery — the same price the Apple Store charges for a battery replacement, except here I get to do all the work and assume all the risk.
Apple have to be joking. That’s how I felt repeatedly as I jumped by hoop after ridiculous hoop to exchange the battery in my iPhone Mini. A part of that was the restore course of — largely, it was how tough Apple makes it to even get there. Final month, Apple launched its Self-Service Restore […]
Final month, Apple launched its Self-Service Restore program, letting US clients repair damaged screens, batteries, and cameras on the newest iPhones utilizing Apple’s personal elements and instruments for the primary time ever.. I slip my telephone in a wonderfully sized “heating pocket” that clamps a hoop of copper across the iPhone’s band to evenly distribute the warmth and soften the seal across the display screen, notice in horror that I’ve invited the “Scorching Pockets!” jingle to reside in my head rent-free, then spin a dial to boost the arm that separates the iPhone’s display screen from its physique.. Presumably simply to make it tougher to restore, Apple requires three completely different screwdriver bits simply to take away the display screen, and none of Apple’s bits are magnetized to maintain the screws from slipping.. The only most irritating a part of this course of, after utilizing Apple’s real elements and Apple’s real instruments, was that my iPhone didn’t acknowledge the real battery as real.. Earlier than the iPhone, changing a battery was usually as simple as inserting a thumbnail to pop off your telephone’s again cowl; afterwards, telephones largely turned tough to even open with out specialised instruments, which arguably pushed clients to exchange their completely good units once they might need solely wanted a brand new display screen or battery.. AdvertisementSo, it didn’t shock me when Apple’s press launch about this system warned “the overwhelming majority of consumers” away from their very own repairs, or after I wanted to enter my telephone’s IMEI to show I owned my telephone, or how I needed to enter a six-digit code to show I learn the restore handbook, which not solely suggests you want three pages price of instruments but in addition a jar of sand in case your battery catches fireplace — one among many not strictly mandatory objects that don’t include the equipment.. This time it was 4 new iPhones (iPhone 14, iPhone 14 Plus, iPhone 14 Professional, iPhone 14 Professional Max), three Apple Watch fashions (Collection 8, SE, and Extremely), and AirPods Professional 2.. Apple’s Discover My(Opens in a brand new window) app (beforehand often called Discover My iPhone) can typically block activation by a brand new proprietor, so you may have to deactivate it earlier than you ditch your gadget.. The Apple Commerce In(Opens in a brand new window) program pays you within the type of an on the spot credit score towards the acquisition of your new iPhone or an Apple Retailer reward card.
Apple shipped me a 79-pound iPhone repair kit to fix a 1.1-ounce battery Apple must be joking. That’s how I felt again and again as I jumped through hoop after ridiculous hoop to replace the battery...
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Apple must be joking.
Part of that was the repair process — mostly, it was how difficult Apple makes it to even get there.. Last month, Apple launched its Self-Service Repair program, letting US customers fix broken screens, batteries, and cameras on the latest iPhones using Apple’s own parts and tools for the first time ever.. This time, armed with an official repair manual and genuine parts, I’d make it right.. I expected Apple would send me a small box of screwdrivers, spudgers, and pliers; I own a mini iPhone, after all.. For one horrible moment, I realized Apple gave me no way to test whether the battery and display connectors were actually seated (they probably weren’t) and had me close up the phone anyhow.. Apparently, that’s the case for almost all of these parts: you’re expected to dial up Apple’s third-party logistics company after the repair so they can validate the part for you.. $69 for a new battery — the same price the Apple Store charges for a battery replacement, except here I get to do all the work and assume all the risk.
How Apple’s Self-Repair Program Is Engineered To Fail: Repair Roundup, Week of May 23 | iFixit News ›
One month after Apple pulled the covers off its Self Service Repair program people wonder if it is engineered to fail.
Each week, we will bring you the top repair news from around the world, curated for iFixit by the folks over at the Fight to Repair blog .. It has been one month since Apple pulled the covers off its heralded Self Service Repair Program .. For one thing, it’s limited to Apple’s newest iPhones—the devices least in need of service and repair.. In addition, the cost of repairs using the program often adds up to more than the cost of hiring a repair professional to do the work for you.. One of the key goals of any repair advocate is to demystify repair: make it seem less threatening, not more.. In fact, these days, the “repair curious” have endless resources for learning the ins and outs of repair at their disposal thanks to the Internet and YouTube—from iFixit’s iPhone battery replacement tutorials to Jessa Jones’ “ Intro to Microsoldering ,” and lots more.. If anything, Self Service Repair appears engineered to fail, doing more to underscore the comparative affordability of Apple’s Genius Bar and authorized repair than to empower Apple’s customers to actually fix their own stuff.. Some, including Right to Repair YouTube sensation Louis Rossmann have (reluctantly) come to Apple’s defense , saying that the shower of specialized tools is an effort to idiot-proof repairs.. Explores how to create the IoT Repair Shop installation to understand issues faced by citizens and to understand practical challenges of repairing IoT devices.
If you could properly replace an iPhone battery with a couple of simple tools, Apple would surely just send you the simple tools. But if that were the case there’d be no need for this program.
That Apple would even let me buy those parts, much less read its. manuals and rent its tools, is a major change of pace for the. company.. If you could properly replace an iPhone battery with a couple of simple tools, Apple would surely just send you the simple tools.. And that for the Self Service Repair Program to work, self-repairers will need the same professional tools and machines and detailed instructions.. That they ship to self-repairers 79 pounds of equipment not because the task requires 79 pounds of equipment but instead out of pettiness, to discourage people from participating in the Self Service Repair Program.. But why would Apple do this?. That’s exactly what Apple’s done.. Hollister’s article makes clear that even with these expensive tools and machines, doing a battery swap on an iPhone is arduous.. $69 for a new battery — the same price the Apple Store charges. for a battery replacement, except here I get to do all the work. and assume all the risk.. They’d save millions of dollars per day if a Genius could replace any iPhone battery with no more than a screwdriver.